SJ
Salome J
1 reviews | Active since May 2011
30 Oct 2019, 10:34
No customer service from Makro
I have now logged 2 complaints with regards of Makro over charging and the unprofessional service of staff on the floor. Obviously this is not concerning them as they would not even take the time to make a telephone call in order to discuss the matter. From now on I will make sure to sort that issue immediately at the cashier, do not for one minute expect me to move to another till in order to correct the over charging as my time is valuable and won’t be wasted again
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Makro's replyOfficial
30 Oct 2019, 14:27Good day Salome,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please note that we are currently in contact with the store's General Sales Manager in order to resolve this matter for you. Feedback will be relayed as soon as received.
Thank you for your patience in this matter.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please note that we are currently in contact with the store's General Sales Manager in order to resolve this matter for you. Feedback will be relayed as soon as received.
Thank you for your patience in this matter.
Kind Regards,
Makro Hellopeter Team
Makro's reply30 Oct 2019, 14:27
Official
Good day Salome,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please note that we are currently in contact with the store's General Sales Manager in order to resolve this matter for you. Feedback will be relayed as soon as received.
Thank you for your patience in this matter.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please note that we are currently in contact with the store's General Sales Manager in order to resolve this matter for you. Feedback will be relayed as soon as received.
Thank you for your patience in this matter.
Kind Regards,
Makro Hellopeter Team