No Customer service

Makro's customer service is appalling and doesn’t respond to customer's queries

• Order Number: MAK***

• Order Date: November 19, 2023

• Delivery Status: Returned

• RTS#: ***

• Return #: ***2

• November 21, 2023: Received notification of delivery, but the order never arrived.

• November 22, 2023: Received notification of order cancellation and return (RTS #***).

• November 27, 2023: Makro website indicated the return was completed (return #***2) and a refund could be expected within 7 days.

10 working days have passed since the return was completed, and I have not received any information regarding the refund.

• Multiple attempts have been made to contact customer service via email and social media, but these attempts have been ignored.

I am extremely frustrated by the lack of communication and resolution regarding this issue. I have been patient and understanding, but I am now at the point where I demand immediate action.

I request the following:

• Immediate confirmation of the status of my refund.

• A clear explanation for the delay in processing the refund.

• Immediate action to process and issue the refund to my original payment method.