No customer service

Item: Makro
Rating: 1
Author: Madaleen B

I have placed an order with Makro to be collected at MAKRO Silverlakes. After dealing with incredibly rude staff when trying to collect I have decided to cancel my order and to rather support an alternative company.

I have been trying to contact MAKRO ONLINE via email, telephone and have been posting online to try and get a response since last week. I get no response on my emails, nor does anyone answer the customer service line. I received a reply on facebook that I would be contacted.

UP TO DATE I RECEIVED NO FEEDBACK WHAT SO EVER FROM MAKRO ONLINE!!

PLease tell me what am I suppose fo do to get a response?????????

#MAK***

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jul 2020, 15:05

Good day Madaleen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 15:05

Official