No Customer Service / Customers Being ********** With So Called Promotions

This a Message I sent to Makro Cares and to date no Response

To Whom it may concern,

I am a very frequent customer of Makro. I was extremely disappointed after my recent visit. My disappointment started with the fact that I have a price dispute on every visit. I understand that this happens especially when you have promotions and the price on the self does not correspond with the till (fully understandable), The supervisor always sorts it out. My recent visit, the supervisor and manager refuse to sort out say it is not a mistake (false advertising and can u believe the Manager says I must contact the lady from procurement (a Tia Van Rensburg) I don’t know how he expects me to get info form the lady doing the buying. This questions the skills of the staff in management positions.

The Supervisor’s Name is Johannah Ledweba and the managers Name is George Khoza

The product in question is Sally Williams Nougat Bar. Because this was not the first time, I took a photo of the product before I got to the till. The price is R32.75. There were only 2 left in the box, so I took both, Please note the description on the Label says All Variants. My question Is what Makro definition of All Variants is (see image below from your website),, If this a mistake, form a consumer perspective, I should have been giving the product for that price. I waited for 30min to try and get it sorted, but then realised it was pointless arguing with people who did not understand. .

I hope u can come back to me with positive feedback.

Please feel free to contact me. Should I not hear from you, I will be reporting to social media and the consumer act