KG
Karin G

1 reviews | Active since Oct 2011

22 Apr 2015, 18:49

No customer service at MAKRO at all. Part 1

Today I went to Makro Strubens valley to buy coffee,tea etc for the office.<br> 1.The person at the till as well as the supervisor couldn't manage to credit the amount of more than R 3 000 to the company's card. Our company has been using that same card for more than 12 years without any problem. Today the supervisor cleared the till 3 times, scanned the items filling an entire trolley 3 times but didn't succeed. Because I was fed up and tired, I had no choice but to pay the amount with my personal card.<br> 2. The bulk pack of toilet paper didn't have a bar code and I have to wait ages for them to get the code.<br> 3. When the parking assistant packed the items into the car, we found that the plastic of a 10kg Illovo brown sugar bag was torn resulting in the spilling of half the sugar into my car.<br> <br> Last week there was an incident regarding my computer at the same store.<br> I spoke to the manager at the repairs section but no success.<br> I filed the same complaint at [Email Removed] on Sun, Apr 19, 2015 at 10:11 AM. I still haven't received any response from them.<br> <br> One thing is sure.<br> I WILL NEVER SHOP AT MAKRO AGAIN.

0
Replies (1)
Makro
Makro's reply23 Apr 2015, 10:56
Official
Hello KvG,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare