No customer service at all for faulty appliances

Last week Wednesday, 16th November 2022 i brought my Candy washing machine to Makro Germiston as it is faulty and under warranty. I was told by the returns department that they do not take faulty washing machines in. I must write down all my details on the back of the copied invoice and someone from Makro will phone me to make an appointment where they come to your house to access the washing machine etc. It is Sunday, 19th November 2022 and still no one has phoned me to make an appointment. I have phoned Makro Germiston three times now and given all my details and even written a complaint to Makro head office and still nothing. I keep givinf my details but nothing gets done. Customer service from Makro is absolutely shocking. I am sitting with a washing machine that is broken that i cannot use and thats the bottom line.