No customer service at all

I've bought a fridge at Cape gate branch online. It got delivered on the 13th Dec 2023. Unboxed it & found a dent on the side of the door, and the rubber seal was partly fixed. The side with the damage to door was loose.

I tried logging a return via app but didn't go through. (The app is useless) so I called Cape gate branch and logged it over the phone with a lady who helped me. According to her everything was set. The day passed and I heard nothing from them... no reference nothing!

Next morning called again, spoke to a dude this time around who put me on hold for 15mins. After this I dropped the call and tried the whatsapp app. I spoke to a Nokuthula who took me thru the whole story again for the 3rd time. He told me nothing was logged and they don't even know about the fridge that I want to replace due to damage. He said he will mail the branch and that I must check in on the chat in an hours time for feedback. Lol. Again no reference send or given to me for this communication. Do note that they expect me to phone after them all the time, not get helped & then being told everytime "not to use the fridge or it won't be replaced" so now I have to sit in this heat through this heat daily without using a fridge, they obviously don't care about their customers after receiving their money.

I went onto the whatsapp chat again this morning, spoke to a Dipuo he just introduced himself and probably went on a early lunch coz I didn't even hear from him again.

PATHETIC customer services.

They actualy costed me money now because all my food went off. Had to through it away today. I won't be buying from them again in the future

.