No customer service at Alberton

Item: Makro
Rating: 1
Author: Derek T

Just had the worst experience at Makro Alberton. Went to collect a fridge bought for our company in March, and were sent from pillar to post. The lady at online collections seemed to be doing me a favour just talking to me, and the gentleman I was directed to at large appliances made it very clear to me that he will have to do paperwork now, fill in a book and that I am going to wait a long long time.

There was absolutely no friendly customer service, just people who clearly do not want to assist a loyal customer. I had no choice but to leave without the fridge. Order ***.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Aug 2020, 11:07

Good day Derek,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Aug 2020, 11:07

Official