RG
Rudi G
1 reviews | Active since May 2017
07 Jan 2021, 10:37
No customer service (After sales service)
Bough a Hisense chest frezer form Makro strubensvalley yesterday, got home plugged it in and went to the shops, came back and placed some meat in to the freezer, this morning I found that nothing is frozen the freezer is not freezing the contents. Called makro (Ref number ***) and they told me that a technician from hisense will come come after 5 days... Why should I wait for the OEM, Hisense supp**** Makro and Makro supp**** me, they must exchange the unit. I will never buy from Makro again nor will I ever buy another hisense appliance...
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Makro's replyOfficial
07 Jan 2021, 11:08Good day Rudi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please accept our humble apologies for the ordeal experienced, we will internally address the matter with the relevant personnel from the store and communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please accept our humble apologies for the ordeal experienced, we will internally address the matter with the relevant personnel from the store and communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Jan 2021, 11:08
Official
Good day Rudi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please accept our humble apologies for the ordeal experienced, we will internally address the matter with the relevant personnel from the store and communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please accept our humble apologies for the ordeal experienced, we will internally address the matter with the relevant personnel from the store and communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team