NO CUSTOMER SERVICE

After saving for months i finally had enough money to buy a Defy 14kg washing machine from Makro. Considering that its free delivery if you order for an x amount online i choose that option. I was so impressed by how simple it was. I placed my order on the Saturday night and got delivery of my long waited washing machine on the Monday. I was so excited as its such an empowering feeling purchasing something for your home. Yesterday the 08th of March i finally had enough clothes to put in a load of washing. I followed all the instructions from the manual and switched on the machine, after a few minutes i heard a loud sound and ran downstairs to discover that the machine drum was completely disconnected. I attempted to switch the machine on and off however nothing worked. So naturally i contacted the customer careline ***only to wait a whole 7 minutes to be put through to an agent who then logged a ticket with the store and was told my query will take up to 5 working days. So by now i'm frustrated so i asked to speak to a manager, i was then told 'she's busy on a call can i hold' so i said no get your manager to call me. No contact was made until this morning when I called the customer care line AGAIN, once again i had to explain my whole issue and AGAIN was told the team leader/manager is busy on a call and once again I told the agent to get her to call me. Granted i did say i was going into a meeting at 11:30 - 12:30 but i am available any time thereafter. Up till now I have had no communication from MAKRO or the customer care line. I would like to emphasize that MAKRO did NOT gift me the washing machine it was purchased with MY very hard earned money. SO i have decided to alert anyone on social media, that service delivery does not exist at MAKRO!