JG
Jay-Lee Gerber
1 reviews | Active since Dec 2014
06 Jan 2021, 14:54
No Customer Service
I wrote a review of Makro on 28th December 2020 about a faulty Canon G3411 printer. Makro rep**** on the 29th December telling me that I would receive feedback within the next 24-48 hours. I still have not heard anything of them. I rep**** on their response on Hello Peter on the 31st December and also on the 5th of January 2021 and they just do not give me feedback. There is absolutely no customer service because it is already the 6th of January and I still have not received any feedback.
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Makro's replyOfficial
06 Jan 2021, 16:25Good day Jay-Lee,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we have been addressing the matter with the relevant personnel at the store as well as the supplier, we will be arranging the collection of the unit. communication will be sent to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we have been addressing the matter with the relevant personnel at the store as well as the supplier, we will be arranging the collection of the unit. communication will be sent to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2021, 16:25
Official
Good day Jay-Lee,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we have been addressing the matter with the relevant personnel at the store as well as the supplier, we will be arranging the collection of the unit. communication will be sent to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we have been addressing the matter with the relevant personnel at the store as well as the supplier, we will be arranging the collection of the unit. communication will be sent to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team