NO CUSTOMER SERVICE

I placed an order (obo of my Company) for delivery with Makro. It was quite a large order. On delivery, it was noted items were missing. I immediately called the Call Centre and was told they would investigate and get back to me. Almost a month down the line, no callback, emails get ignored and Makro outright ignores or deals with the complaint of the fact that items were missing. Absolutely NO customer service. The value of the missing items were not huge, however, it is the principle of the matter!