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Lillian B

6 reviews | Active since Nov 2022

24 Aug 2023, 08:58 No customer service They ignore clients emails. I have sent countless emails. Called how many times,waisting my airtime to hound down Makro regarding my other half of my order. They can't you give me feedback. I want my order paid more then 2 weeks ago. They gladly take clients money, but can't give answers where orders are. Yesterday(also same story on Monday spoke to the exact same person) Karabo from customer care told me someone will call me back by end of business. No one called. I had to call again today, spoke to Vincent. He explained what happened and if you ask me the way he explained someone at Makro is not doing their job. As he says status shows my vinegars were delivered but not my brandy which is incorrect as brandy was delivered but not vinegars. In any case the question still remains that other half of my order is missing and you can't give me an answer as to when my order will be delivered.

Makro should maybe look into giving employment to people who know how to work as Makro is very unreliable. Just go read all the bad reviews on Makro SA Facebook page. This is the most unreliable retailers in SA.

To any person reading this do NOT buy from Makro. The are *****ing hard earned money because it is called *****ing/***** as they are taking money's for products they don't deliver.

Makro I want an answer, where is my order!!!

Ps they should also change the business email from *********** to makro ***********