CL
Carlo-Mari Lochner
1 reviews | Active since May 2019
07 May 2019, 14:42
NO customer Serice on Online Purchase - Delivery Querry
The estimated delivery date of my order were 02 May 2019. The delivery status on Makro online just stay's " in Process"
I emailed ********** and ********** numerous time, on none of these emails were any response receives. I also phoned and the lady said she will follow-up and phone back. A week later....i'm still waiting for her call.
I paid allot of money for this purchase and with a instant EFT the money is already reflecting in their bank while I get no response from anyone regarding the delivery of my purchase. This is absolutely the WORST customer service I have ever experienced.
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Replies (2)
Makro's replyOfficial
07 May 2019, 17:02Good day Carlo-Mari
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for this taking so long and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for this taking so long and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply07 May 2019, 17:02
Official
Good day Carlo-Mari
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for this taking so long and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for this taking so long and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
CL
Carlo-Mari Lochner's updateReviewer Update
07 May 2019, 17:06I will accept your apology when someone phone me back or reply on the emails I've send.
No one wants to complain on social media, but with service like this you don't give a client much of a choice.
CL
Carlo-Mari Lochner's update07 May 2019, 17:06
Reviewer Update
I will accept your apology when someone phone me back or reply on the emails I've send.
No one wants to complain on social media, but with service like this you don't give a client much of a choice.