No customer follow up or service!

I placed an order over a week ago. I had to call today to find out why the order was not delivered only to find out that Makro does not have stock. This is unacceptable as I have waited for over a week with no feedback and now I have missed the Black Friday specials that I could have made use of from other retailers. Worst part is Makro says I must wait 7 to 14 days for a refund. Absolutely appalled. I will never order from Makro again!