No Customer focus and communication - don't follow up with returns / refund

We bought two Intex Inflatable Ultra Lounge Chair @ R1099 each...after a week the one chair started to slowly loose air. We took it back to Makro on the 17th of August 2026 and request a refund on both chairs, where the Manager said they can't refund due to the return policy but she will send to Intex and give us a call the next day...which did not happen. Last week Friday the 21st of August we received a message the chairs are in for repairs. We visit the brand again on the 23rd of August spoke to the manager again, where she just say she will phone them the Monday morning and then phone us back, which until today the 25th of August not phone us back. I contacted the what's up line and the lady promised to sort this out with urgency. No one phone back about the status of the refund until now. I informed the lady on what's up that I have a back problem and need the refund Money R2199,98 to buy something else. The previous time we bought Intex Blow Up Air sofa, which did the same, just started to loose air and Makro gave refund immediately, but not this time. So we will not buy any products from Makro again.