No Customer Etiquette

We had purchased another Samsung double door fridge as the previous one was left behind when we sold our previous flat. In November 2019 we purchased Samsung Fridge. TV and front loader washing machine, which all remained in storage till December 2020.we had also taken extended warranty on all appliances. Beginning of January 2021 we had lodged a complain about the freezer suppose to be frost free, accumulating ice, spare was replaced, again we have called out. Same issue. We had done a virtual video call with Samsung sent pictures again. Each time they replaced spares. If I can recall only on 1 instance, they said there is no issues. But next time Technician visits our site, replaces again. Spares. This is a frost free fridge, but both fridge and freezer ices. You can hear the ice falling at the back of fridge and makes a noise each night. Fruits freezers in fridge. I have sent several emails and pictures and shares pictures on WhatsApp.'to staff We are extremely disgruntled upon the terrible service. No customer service at all!

I want this fridge removed and replaced! Please.

Somebody needs to do their job please! We called in and explain ourselves all the time, and requests of a manager to contact you to resolve issue, Noone calls back. Next minute one receives an sms. We can't get hold of you, plse call us to confirm an appointment. Totally not acceptable!

I required someone to contact us regarding this matter plse. I have called Makro, requesting manager of Extended warranty. No joy!!!!