NO CUSTOMER CARE FOR BLACK

I send this email with disappointment from a store that I trust and have been a loyal customer to for years. I purchased snooker on the 04/08/2020 and it was delivered on the 06/08/2020. It was installed though with fault and the installer saw and advised they leave it and I understood and sent an email to inform Makro and I waited for feedback but there was no communication I called the store on the 10/08/2020 was about an email they claim sent and awaiting for my response, was informed they would resend it and it still later on was not sent. I than called the store again I advised them I hadn’t received the email , they gave me their email address and what they needed me to send to them, I sent them the pictures of the damaged snooker and date it was delivered . On the 14/08/2020 the snooker was collected, no communication when they would schedule delivery. I called the store today 17/08/2020 to find out when my purchase would be delivered, to my surprise I was advised there won’t be any delivery but they would just refund me, just like that. I’m levied with the poor customer service that I received from the Makro store, it’s not enough that I had to be the one contacting them for feedback but they just had to disrespect me with telling me I will just get a refund with no reason not like it was going to change the fact that I’m waiting for a purchase. I’m sending this complain because I want the snooker not a refund, I had purchased this for a reason and also because it was on special. This is total injustice to me as a customer and I have lost trust in Makro. I will wait for feedback when the purchase will be delivered; if I haven’t received any feedback within 7working days I will be glad to contact the CPA and further take this further to the ombudsmen’s. I will be taking this to social media too. My contact details: ***