No customer care

Last week Tuesday I made an online purchase on Makro's website. I received a confirmation e-mail as well as an SMS confirming my order and payment, also advising that I will be notified when the parcel is ready for shipment. Three days later I checked the status and it said that the parcel was still being packed. Yesterday I checked again and the only information I could get is 'order closed', no tracking detail or anything else. Emails to Makro's online support as well as 'makrocares' go unanswered, shoddy service to say the least.