No Customer Care

<p>I had gone to Makro at Springfield on 03/07/16 and was assisted by Richard. I wanted to buy a patio set and when I finally decided on the patio set I wanted, Richard immediately asked me what colour I wanted? I wasn’t even aware there was another colour and then confirmed I wanted the dark brown. However, on seeing the size of the box, I realized that it would not fit in my car. I then asked Richard, if he can hold the price for me and I will come with the proper transport for the set and he agreed. </p> <p> </p> <p>My sister, who had the proper transport, went to Makro on Saturday, 09/11/16 to purchase the set for me. However, when we were looking at the box at home, we realized that Makro had given us the wrong colour. I then called Makro and spoke to Thulani, Siya and Blessed and I explained the situation to them. I explained that I was given the wrong colour and how am I supposed to now bring it back to Makro and take another when my entire issue was the transport? None of these gentleman were bothered. Thulani was the salesperson who assisted my sister and he tells me she didn’t specify which colour she wanted. I then asked him, did you advise her there were different colours? He kept silent. You have the dark brown on display and the customer tells you they want that, you as the salesperson don’t inform the client that there is another colour and decide to just give her the first box you get? That is extremely bad service from Makro. I spoke to Blessed and there is nothing he can do with regards to the transport but if I paid for it, yes he can help. I’m sorry, but why must I pay when Makro has put me at a total inconvenience? I now have to try and figure out a way that I must get this huge box to makro and collect the correct colour.</p> <p> </p> <p>We are old customers of Makro and to be treated so is really unacceptable.</p> <p> </p> <p> </p>