No customer care

We bought a Hi-sense fridge at Makro Vaal last year and took out an extended warranty policy. Two weeks ago the fridge stopped cooling and started defrosting itself, I immediately reported this to Makro and I was told we would get a call from the manufacturer who will then send technicians to come fix it..up to this day, nothing has been done. We call Makro everyday and we a re promised the same thing everyday. We even took the fridge back to the store but we were told that they do not have the infrastructure to repair it. Yesterday we received a call from 'technicians\ asking for directions to come to our house to fix it