Hellopeter
Share Your Experience
DB
Dennis B

1 reviews | Active since Apr 2016

10 Jun 2019, 11:17

No contact made

Good day, I logged a return Reference no ********** 6 last week Monday 03/06/2019, and no one has contacted me yet regarding this issue, to collect or anything. Can this please be looked at?

0
Replies (4)
Makro
Makro's reply10 Jun 2019, 12:50
Official
Good day Dennis,

Thank you for writing to us.

Please accept our sincere apologies for not keeping you up to date with regards to your return. Kindly be advised that the returned Induction Cooker was received by our seller and it is currently under assessment, as soon as the assessment is done, we will advise on a way forward.

Thank you again for giving us the opportunity to address and resolve this matter for you.

Warm Regards 
Makro Hellopeter Team

Best regards,

DB
Dennis B's update11 Jun 2019, 11:18
Reviewer Update
 Thank you for the response. Unfortunately it is impossible that they have received it, and that it is being assessed, as the cooker is still in my possession, and has never been collected, hence this complaint.
 
 But someone from Makro has contacted me, and has arranged for the item to be collected. 
Makro
Makro's reply11 Jun 2019, 11:25
Official
Good day Dennis,

Thank you for your response.

Apologies for the miscommunication, please advise once the unit has been collected in order for us to follow up with the seller on the assessment.

Thanks
Makro Support Team

Best regards,

DB
Dennis B's update12 Jun 2019, 07:56
Reviewer Update
Good day,

Advising the unit was collected yesterday afternoon by the courier.

Thank you