No concern for their clients whatsoever!!!!!

Item: Makro
Rating: 1
Author: KT Opportunites Software development

A brand new laptop intended for my employee came with a faulty keypad. I take it back and they two days later when I enquire they tell me 6 weeks!!!! Who is going to reimburse me for the money being lost by my business because of their faulty product. They say that it is with partserve and say I should use my repair number, partserve doesnt use their useless repair number. Now after spending for a laptop for my business I will be without it for 2 WHOLE Months!!!!!!

Helpful (0)

Replies (3)

Makro's replyOfficial

24 Aug 2018, 08:05

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply24 Aug 2018, 08:05

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

KOSd

KT Opportunites Software development's updateReviewer Update

29 Aug 2018, 16:26

1 week later and no one gets in touch!

KOSd

KT Opportunites Software development's update29 Aug 2018, 16:26

Reviewer Update

1 week later and no one gets in touch!

Makro's replyOfficial

19 Oct 2018, 11:18

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Makro's reply19 Oct 2018, 11:18

Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya