1 reviews | Active since Dec 2016
No Concept of Business at all...
<p>Ordered last Friday 25/11/2016 and received confirmation that MAK252002 was with couriers. Email recieved 26/11/2016 my package is on it's way... Not! In the end, I spoke to Dawn Wing couriers directly myself as you didn't seem to be able to do this!! They said that item hadn't been given to them and that's following 100% reassurances from your support centre that the item will be with me Thursday, whoops I mean Friday. Your call centre either hang up on callers or your call centre is faulty! A suggestion, please do Makro and the public a favour and shut your online section down!!</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the courier company to monitor their delivery accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you .
Your order has been dispatched.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the courier company to monitor their delivery accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you .
Your order has been dispatched.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa