1 reviews | Active since Dec 2016

28 Dec 2016, 11:50

No Compassion for Pregnant Women.

<p>Me and my wife went to the Makro store in Centurion to do some shopping on 23/12/2016. The store was extremely busy and the que to pay was very long. My wife is 7 months pregnant and she cannot stand in the que for some a long period and there are no places to sit so she could not sit down and wait for me while i stood in the que. She approached a Precious Konge who was by the cashers area and asked her if she could allow her to pay for the items without standing in the que as she was 7 months pregnant. She advised my wife that Makro does not cater for pregnant women and that she will not be able to assist. She then proceeded to hand my wife a number to call if she want to complain upon my wifes request. What she didnt know was that i was standing behind and witnessing her actions which i felt was so disgusting and had absolutely no compassion for a pregnant women. She did not not assist at all. Luckily for the kind and friendly customers that allowed us to go through in front of the que. I like shopping at Makro but am extremely disgusted at the staffs attititude and no compassion for pregnant women.</p>

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Replies (2)
Makro
Makro's reply28 Dec 2016, 12:28
Official

We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.

Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment.

We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.

Regards

Mmule Moropa

's update03 Jan 2017, 14:05
Reviewer Update

Can i please have an update on this, apart from the response above i have not been contacted by Makro at all.