No communication with regards to order placed

I placed an online order with Makro on 25/11/2017 for in-store collection and have not received any feedback or correspondence with regards to this.

I phoned them on 30/11/2017 to ask if they could just tell me where in the process my order is, the consultant I spoke to said that she is unable to assist me and that the manager of the collections needs to do the tracking, she took down my details and said I can expect to receive a phone call or an e-mail from the manager the following day. I have yet to receive a phone call or e-mail.

Then I decided I am going to go to the collections department at the Cape Gate branch on 01/12/2017 and see if someone there can assist me, same story, they are not able to track my order and that the manager will give me a phone the next day (02/12/2017), I left all my particulars with the order details by the collections department and no response.

It has now been 2 weeks since I placed my order and not a single person has been able to assist me with regards to the status thereof.

I am extremely disappointed in the poor service, I understand that it is a busy time of the year and I am not an unreasonable person, but I feel Makro can at least have the decency to follow through on their promises, by actually contacting me to inform me of the status.