No Communication, very disappointed

I placed an order on the 26th December and requested to cancel it on 27th December because I was told some of the items were not available on stock ,I requested an online credit so that I can re order and buy alternative products but for some reasons The Makro store in Pietermaritzburg that was preparing my order did not receive any communication about my request to cancel my order . When I contacted Makro online I was told to reject the order when the courier delivers of which I did, that was on the 27th December. I have been sending emails and calling to do a follow up on my credit with no luck , there is nothing on my profile and no one is responding to any of my emails. I received a call from Pietermaritzburg Makro on the 29th confirming that my order was refunded to the original method of payment, when I asked if they did not receive a request to get a credit they said no one informed them about a credit. Today I called to do a follow up on my order and I spoke to a rude consultant, who kept on making excuses, when I told him about several emails that I sent with no response he told me that no one was responding because it was the holidays and staff was not at work but I made several calls since the 27th and I spoke to several consultants who were at work, when I asked why there is no store credit he said the matter has been escalated to the relevant department and that my refund has not been processed, after it has been processed I still need to wait up to 8 working days for funds to be reflect, that is not acceptable. You cannot keep my money from the 27th till the 3rd January and tell me that nothing has been done yet, I explained that I needed to re order before the schools open. There is no communication from Makro at all. Very disappointed. I need this to be sorted as soon as possible .