NO Communication..... terrible

During the pandemic we put in a claim for my husbands makro card since he didnt have a job. Then a few months later, we put in a claim again as we were told that if he still didnt have a job, they process it with the insurance we took out. This claim was never processed even after emailing as well as explaining this over the phone everytime makro called. And yes I have the email where I have submitted the claim that was never processed. Not so much as even a reply. So anyway I gave up and started paying everything up to date as I could as I thought then we can at least use the card again. (Let me just say, that we are married outside of community of property and I have NO OBLIGATION to pay this account) MY husband STILL dont have a job as im typing this and I have his bank statements to prove it. What irritates me is that you guys NEVER let us know that the card will be blocked and we wont be able to use it. So we drove from North West to Gauteng to find this out on Saturday(we had the courtesy to not even try and use the card while it was outstanding, you could have had the same by letting us know). Who is going to refund my petrol? So here is the thing, unblock the card so we can use it and I will keep paying it or keep it blocked and process the claim as my husband is still unemployed.