1 reviews | Active since Jun 2010
No communication regarding online order
I placed an online order 10 December 2019, collection to be at Makro Montague Gardens. Upon collection the items were all damaged and they had no other undamaged stock. They were going to give us a call to update us, nothing up to date, I even mailed the online queries, but also very poor and unsatisfactory responses. Yesterday I went there myself to find out what is going on or what the status is. They then just got the stock and gave it to me, even though it was not even in perfect condition. If Makro can not keep up/ manage with online orders, then they should not have that facility!!! Online is suppose to be for convenience, but seems like its best to just do the actual shopping urself. Why are they even putting damaged goods on the floor?!?!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore make means that the matter is resolved soonest, This is certainly not the type of service you can expect from any of our stores. We still want to keep you as our Makro customer therefore as soon as we have addressed the matter we shall then relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore make means that the matter is resolved soonest, This is certainly not the type of service you can expect from any of our stores. We still want to keep you as our Makro customer therefore as soon as we have addressed the matter we shall then relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team