NO COMMUNICATION

Purchased a HISENSE 142L CHEST FREEZER METALLIC on 26 July 2025. It stood in its box until early October as my husband and I only moved into our home in October. Last week the freezer just stopped working, ALL our meat had to be thrown away. The freezer makes a ticking sound as if it wants to start working and then just doesn't. My husband has been trying to get a hold of Makro to find out how we would go about getting our Freezer repaired however NOTHING. He received an email asking for Serial Numbers, Date of Purchase etc. to which he responded and gave all the details and information. We are still waiting for some sort of response. The person/people dealing with the Makro Care email just ignores all their emails. Calling the numbers given is no help either as you waste all your minutes while you are put on hold.