JR
Jaco R
1 reviews | Active since Dec 2015
13 Dec 2021, 09:31
No communication after order is older than 40 days
We have placed a click & collect order on the 6th of November. It was supposed to be ready in 21 days.
We have now been waiting more than a month for an order, with no response received from the customer support emails.
Quite shocking that they can get it so wrong and I am not able to reach anyone to even ask what is going on.
Helpful (0)
Replies (5)0
Replies (5)JR
Jaco R's updateReviewer Update
13 Dec 2021, 11:24That still does not, unfortunately, solve my issue, it's just more waiting and no real answers
JR
Jaco R's update13 Dec 2021, 11:24
Reviewer Update
That still does not, unfortunately, solve my issue, it's just more waiting and no real answers
JR
Jaco R's updateReviewer Update
14 Dec 2021, 09:40And still nothing. We are now on day 38, and still no details about the order.
JR
Jaco R's update14 Dec 2021, 09:40
Reviewer Update
And still nothing. We are now on day 38, and still no details about the order.
JR
Jaco R's updateReviewer Update
14 Dec 2021, 09:42BTW: Here was Makro's private reply:
Good day Jaco,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Good day Jaco,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JR
Jaco R's update14 Dec 2021, 09:42
Reviewer Update
BTW: Here was Makro's private reply:
Good day Jaco,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Good day Jaco,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JR
Jaco R's updateReviewer Update
23 Dec 2021, 15:23It is now 47 days without any product. I have been contacted by their head office and promised the product will be available today for collection. When I arrived, the store knew nothing about it. No emails, no communication.
JR
Jaco R's update23 Dec 2021, 15:23
Reviewer Update
It is now 47 days without any product. I have been contacted by their head office and promised the product will be available today for collection. When I arrived, the store knew nothing about it. No emails, no communication.
JR
Jaco R's updateReviewer Update
24 Dec 2021, 12:13This morning, on day 48, I phoned their customer support. After a 30-minute phone call they said there is no stock in the country, they can refund me, but I need to wait 15 days for the refund to clear.
4 hours later, I receive an email that the order is ready for collection. Rushed to the store and low and behold, there is my order ready. The best part is, they just handed it over, no ID required.
Makro, you have some work to do before you can call yourself an eCommerce company. Feels like you are stuck in 1999. Your processes and communication are really shocking. I will not be back
4 hours later, I receive an email that the order is ready for collection. Rushed to the store and low and behold, there is my order ready. The best part is, they just handed it over, no ID required.
Makro, you have some work to do before you can call yourself an eCommerce company. Feels like you are stuck in 1999. Your processes and communication are really shocking. I will not be back
JR
Jaco R's update24 Dec 2021, 12:13
Reviewer Update
This morning, on day 48, I phoned their customer support. After a 30-minute phone call they said there is no stock in the country, they can refund me, but I need to wait 15 days for the refund to clear.
4 hours later, I receive an email that the order is ready for collection. Rushed to the store and low and behold, there is my order ready. The best part is, they just handed it over, no ID required.
Makro, you have some work to do before you can call yourself an eCommerce company. Feels like you are stuck in 1999. Your processes and communication are really shocking. I will not be back
4 hours later, I receive an email that the order is ready for collection. Rushed to the store and low and behold, there is my order ready. The best part is, they just handed it over, no ID required.
Makro, you have some work to do before you can call yourself an eCommerce company. Feels like you are stuck in 1999. Your processes and communication are really shocking. I will not be back