NO CLIENT SERVICES - NO CONTACT WITH BRANCHES WHEN YOU HAVE A COMPLAINT!!

We bought a washing machine from Makro on Monday 10/12/2018 and was delivered on Thurs 13/12/2018. Every wash since then is a nightmare, with the machine flooding our kitchen when going into the rinse cycle. I called Makro in Montague Gardens (where we purchased the machine) and was told the number no longer exists! Called their national call centre. In an age where businesses are streamlining customer care and wanting to resolve customer complaints quicker and with ease, MAKRO has centralised everything and you have no telephonic contact with branches nor the complaints department. All my details were taken down and I was told an email would be sent to the branch and they would be calling me later yesterday. By this morning, 24 hrs later, still no call. I called the national number again. There was no trace of my complaint. No trace of the email having been sent either. All my details were taken down for a second time and I was told to wait for up to 48 hrs!!! In the meantime, I can't use a brand new washing machine!!! I desperation, I drove out to the store again and lodged my complaint with the salesperson! She jumped on the phone and called Defy. We are now awaiting feedback from the store directly. MAKRO you suck and I will NEVER buy from you again because of zero client service!!!