HS
Henry S
1 reviews | Active since Jun 2020
12 Dec 2024, 09:08
No care from Makro!!
I purchased housekeeping uniform for my staff from Makro online store early October. Everything purchased was in grey colour, however when i received my order they were in assortment of colours.
Since then I am unable to get a solution for this. I sent multiple emails to their support and also to their Bloemfontein branch. When i call in, support tells me Bloemfontein branch fulfilled the order and they must deal with it, but i do not get any response from them.
I then had to buy uniform from a different supplier and i am now stuck with this assortment of uniform. Money and time waisted.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
23 Dec 2024, 16:52Hello and good day Henry,
We would like to take this opportunity to extend our deep and heartfelt gratitude for taking the time out of your schedule to reach out to our team, and we must sincerely apologize for the unfortunate and
regrettable delay in our response to your recent inquiry.
At this current moment in time, we find ourselves in the process of eagerly awaiting the arrival of additional new and pertinent information that is crucial to the resolution of your concerns. In the meantime,
could you please be so kind as to confirm for us if you have already taken the proactive initiative to log a return request from your side?
We want to assure you that we have, however, diligently raised the matter with the relevant department with regards
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We would like to take this opportunity to extend our deep and heartfelt gratitude for taking the time out of your schedule to reach out to our team, and we must sincerely apologize for the unfortunate and
regrettable delay in our response to your recent inquiry.
At this current moment in time, we find ourselves in the process of eagerly awaiting the arrival of additional new and pertinent information that is crucial to the resolution of your concerns. In the meantime,
could you please be so kind as to confirm for us if you have already taken the proactive initiative to log a return request from your side?
We want to assure you that we have, however, diligently raised the matter with the relevant department with regards
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply23 Dec 2024, 16:52
Official
Hello and good day Henry,
We would like to take this opportunity to extend our deep and heartfelt gratitude for taking the time out of your schedule to reach out to our team, and we must sincerely apologize for the unfortunate and
regrettable delay in our response to your recent inquiry.
At this current moment in time, we find ourselves in the process of eagerly awaiting the arrival of additional new and pertinent information that is crucial to the resolution of your concerns. In the meantime,
could you please be so kind as to confirm for us if you have already taken the proactive initiative to log a return request from your side?
We want to assure you that we have, however, diligently raised the matter with the relevant department with regards
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We would like to take this opportunity to extend our deep and heartfelt gratitude for taking the time out of your schedule to reach out to our team, and we must sincerely apologize for the unfortunate and
regrettable delay in our response to your recent inquiry.
At this current moment in time, we find ourselves in the process of eagerly awaiting the arrival of additional new and pertinent information that is crucial to the resolution of your concerns. In the meantime,
could you please be so kind as to confirm for us if you have already taken the proactive initiative to log a return request from your side?
We want to assure you that we have, however, diligently raised the matter with the relevant department with regards
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
HS
Henry S's updateReviewer Update
25 Dec 2024, 16:53Like previously said i spoke with support which referred me to Makro Bloemfontein branch. I received no feedback from them after multiple emails sent.
HS
Henry S's update25 Dec 2024, 16:53
Reviewer Update
Like previously said i spoke with support which referred me to Makro Bloemfontein branch. I received no feedback from them after multiple emails sent.
HS
Henry S's updateReviewer Update
27 Dec 2024, 12:48I tried today to do a return and could only do 1, the others failed to process.
HS
Henry S's update27 Dec 2024, 12:48
Reviewer Update
I tried today to do a return and could only do 1, the others failed to process.