No care for proper service delivery and *********** customer service agents

I bought a world globe online mid December 2024 for R750, a cheap broken item, Not close to what I ordered was delivered just before Christmas. I don't keep someone's ******* in my house so, on 23 December 2024 I took the item back to Makro Woodmead where I spent almost 2 hours trying to get them to get me what I ordered or my money back to no avail. I logged a return around 31 December 2024 for the item to be collected from the Woodmead store.

After many emails, calls to the call centre's even to the so called complaints agent. Mduduzi Buthelezi and visits to the Woodmead store liaising with Prosperity, has not gotten me my money back. I have been quiet fir the past few weeks and nobody has called me and they still have my money. I had spoken to the following with no joy: 14 Feb 2025 Siyabonga Nyembe on *** 18 Feb Zama Hadebe on *** wjo dropped my call. 18 Feb Mduduzi Buthelezi ***, promised to come back to me within 24 hours, I am still waiting 05 March "Sherwin " and Prosperity.