No care for customer service

I have recently purchased a product online and the product was absolutely not a quality product which did not work and was faulty...I went to the app to log a return and the app option does not work with an error...i then sent an email twice to makro online support with no reply, cannot get through to call centre...absolute nightmare just trying to contact makro for a return and no care service, makro is really going downhill from what makro used to be, such a shame... I will never order from there again, hopefully someone from makro sees this and resolves the situation...it has now been 10 days since I escalated the problem...