1 reviews | Active since Oct 2016
No Birthday Voucher
<p>My birthday has just passed and I have no received my voucher from Makro yet. Yesterday I lodged a complaint stating my issue and was met with a **** response (the same response I have also seen other people get) I was told I had not received my voucher because I was unsubscribed to email and smses from Makro. Firstly, in my original complaint I stated that weekly I get smses and emails from makro regarding promotions so how can I supposedly be unsubscribed from the mailings list? Also, customer care failed to identify if or how I can go about receiving my voucher. Is it just false advertising then?</p>
Thank you for taking the time to share your complaint with us.
We understand how you feel but like any other business, Makro has its own policies, rules and regulations and we are audited on how we issue the conditional birthday vouchers , one of the requirements is that we need to have your id number loaded on our system or you need to be a Makro account holder to qualify for a birthday voucher.
Regards
Mmule Moropa
Thank you for taking the time to share your complaint with us.
We understand how you feel but like any other business, Makro has its own policies, rules and regulations and we are audited on how we issue the conditional birthday vouchers , one of the requirements is that we need to have your id number loaded on our system or you need to be a Makro account holder to qualify for a birthday voucher.
Regards
Mmule Moropa