No Assistance Warrenty to Replace

Good day

To whom it my concern

i have screenshots of complaint logs to sort my issue out, no reply via email from Makro and Defy

Makro invoice number 4E2E0L6326

Defy complaint job reference number ***2

We are needing proper assistance please we purchased a defy tumble dryer on 6 march 2026 and it got delivered to 9 Breda Branch Oranjezicht cape town on 9th march 2026 from makro montague gardens. Reason for purchase we need it for our business. We only got official occupation from 23rd march when we could move in properly with the rest of our things but it took us all week to settle, only by 1st April things settled and we managed to open the new premises for business and needed to use the tumble dryer a few days later which then was giving us issues of tripping the electricity constantly. Makro delivered it they put it in our kitchen (easy access no stairs or anything to struggle with)

We have been trying since the 9th April to contact defy and get a complaint logged for it eventually they sent out a technician and they saif this tumble dryer was dropped on delivery and it damaged the drum inside. Now this was makro drivers not us as we are all ladies and did not move the dryer from the kitchen.

To today nobody is taking accountability for this and its is just wrong this was a brand new purchase which hasn’t been used once as it was not working.

We would like this to be replaced please as we need to start running our business properly.

Who do we speak to regarding this issue as its been going on long enough from person to person.