NO ASSISTANCE OR EFFORT TO ASSIST WITH MISSING ORDER!!!!

End of November/ beginning December 2022, I placed an order with Makro Online. I subsequently received a sms advising me that Makro is working on my order. On the 6th of December 2022 at 11:16, I received another sms saying my parcel was handed over to their courier partner. At 15:55 on the same day, I received another sms advising me that my order has been delayed and that I will be notified when my order is ready. On Monday, 11 December 2022 I had not heard anything and called Makro's call center and I was advised that their courier partner will call me before the end of the day. I never received a call and more days went by. On Friday, 15 December 2022, I again called Makro's call center and this time round I was advised that the parcel is with their Courier Partner DVS and they cannot call DSV to aks where my parcel is, despite me needing my parcel urgently. No one is taking responsibility and I have paid for my order. The order is a gift for my nephew for Christmas and I still need t wrap it and get ready for Christmas next week. I have been hours on the phone trying to track my parcel, every time I call I have to spend money. I even tried call DSV, but I could not get any answer. So my question is who is gong to ensure I get my parcel like in yesterday and who and when will Makro take responsibility.