YS
Yvonne S
1 reviews | Active since Apr 2011
24 Mar 2023, 10:51
No answer in store
Store not answering their phone in Springfield. I stay 180 km from the store and we purchased a speaker. The speaker is faulty and send it back via courier, they did phone to say they going to refund me. I need to find out if they can issue me a voucher number to purchase a speaker on line. The don't pick up the phones Ref for Repair ID *** and the invoice number is ***6
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Makro's replyOfficial
24 Mar 2023, 15:04Good day Yvonne, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. I hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
Makro's reply24 Mar 2023, 15:04
Official
Good day Yvonne, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. I hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,