NO AFTERSALES SUPPORT FOR SAMSUNG APPLIANCE

When we purchased a Samsung washing machine, we took up the extended warrantee. We had 3 cases where the same error code (C4) occurred. The previous time it took almost 6 weeks before the problem was resolved after many complaints. Makro did not assist that time as well.

This time we logged a call at Makro Alberton on 30 January 2024 with the same error code. They arranged a company (Enjay Retail ta Independent Appliance and Air Conditioning Services) to attend to our problem. We were promised by Makro that a service agent will be on site within a day or two. The company contacted us on 2 February 2024 and arranged that the technician will be on site on 5 February 2024, but he only contacted us on 8 February 2024 to get onsite. The technician told us that the part will be ordered ASAP. We have been following up with Phumzile, but her response each time is that the part will arrive next week. After escalating to Makro on 20 February 2024 they informed us that they requested the manager of the service company to phone us back in a few minutes. We received only a WhatsApp from the company with the same excuse that the parts have not arrived yet without any indication when the parts will arrive. Makro sold us the appliance and extended warrantee but are not taking any responsibility to assist us in getting after sales support. Makro’s choice of service company and their lack of assistance reflect Makro’s approach to customer service. (NO CUSTOMER SERVICE)

NEVER BUY ANY APPLIANCES FROM MAKRO OR EXTENDED WARRANTEES SINCE THEY ONLY WANT TO MAKE A SALE WITHOUT PROVIDING AFTER SALES SUPPORT