NO AFTER SALES SUPPORT AND SERVICE, SUCH A SHAME

I PURCHASED A STAND ALONE FRIDGE AND FREEZER FROM MAKRO IN JUNE 2015, WITH AN EXTENDED WARRANTY UNTIL 2020. I HAD AN ISSUE IN 2017, CALLED OUT WHIRLPOOL, WHO FIXED THE PROBLEM. I HAD ANOTHER ISSUE IN NOVEMBER 2018, SAW THAT MY ORIGINAL WARRANTY WAS UP, BUT MY EXTENDED WARRANTY WAS IN PLACE. I CALLED MAKRO CUSTOMER LINE, AND WAS FIRST TOLD TO LOAD IT INTO MY CAR AND BRING IT TO THEM. I SAID I WOULD LOVE TOO, BUT IT WAS TOO BIG. I WAS THEN TOLD I WOULD BE CALLED, THIS TOOK A FEW MORE CALLS UNTIL IT WAS DONE. A TEAM WAS SENT A FEW DAYS LATER TO ASSESS. THEY TOLD MY WIFE THEY WOULD NEED SPARES, AND THAT WAS THE LAST I HEARD.I THEN CALLED AGAIN, AND WAS NOW CONTACTED AND TOLD 2-3 WEEKS TO GET THE SPARE. THEY CAME ON 7 DECEMBER TO FIX, AND STILL FAULTY. I CALLED MAKRO WAS TOLD I WOULD GET PUT THROUGH TO THE STOOR, BUT THE STORE WAS CLOSE, SO WHY PUT ME THROUGH. I CALLED ON THE 8TH, AND WAS TOLD A MANGER WOULD CALL ME BACK, STILL NOTHING. I CALLED 3 TIMES ON MONDAY, AND WAS TOLD I WOULD GET A CC-MAIL, STILL NOTHING, AND A CALL, STILL NOTHING. I KEPT GETTING WE APOLOGIZE. I SAID THANK YOU, BUT I WOULD LIKE TO SPEAK TO SOMEBODY. THE DAY IS NEARLY OVER AND STILL NO CALL. A SIMPLE PHONE CALL FROM A PERSON AT MAKRO WOULD HAVE SOLVED A BIG PROBLEM, BUT NOBODY HAS THE ***** TO CALL, SO INSTEAD NEITHER MYSELF, NOR MY FAMILY OR MY BUSINESS WILL BUY ANY KIND OF APPLIANCE FROM MAKRO. I WOULD RATHER SPEND MORE, BUT HAVE SOME AFTER SALES SUPPORT.