No After Sales Service on products under warranty.

Dear Makro Customer Service,

I hope this message finds you well. I am writing to express my extreme disappointment with the service I have received regarding the repair of my Bosch tumble dryer, which is still under warranty along with the extended warranty I purchased.

On January 19th, I reported the malfunction of my tumble dryer to Makro. Subsequently, a technician was dispatched to identify the fault. However, despite the considerable time that has passed since then, my appliance remains unrepaired.

My frustration peaked when I contacted your call centre on Monday in search of clarity regarding the repair status. Regrettably, the assistance I received was far from satisfactory. The representative I spoke with displayed a lack of commitment to service. There was no assurance of a definitive repair timeline, no pledge to keep me updated, and no willingness to escalate the matter to higher authorities.

It is disheartening that, to this day, I am left with a broken tumble dryer and no semblance of resolution in sight. Such a level of customer service is unacceptable, particularly considering the warranties I have in place.

As a result of this experience, I cannot in good conscience recommend Makro to anyone for appliance purchases. Moreover, I caution against falling for the allure of extended warranties, which, based on my current predicament, appear to offer little in the way of genuine protection or service.

I implore you to take immediate action to rectify this situation - which resulted in me paying for the repair of the machine directly to your preferred service provider. My expectation is not only for the reimbur*****t of the costs but also for a reassessment of your customer service practices to prevent similar grievances in the future.

I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution.

Regards Lizette van Niekerk