1 reviews | Active since Jul 2012
NO AFTER SALES SERVICE MAKRO/DSTV
On the 15th June 2019 my partner's daughter purchased online a Dstv compact HD decoder from Makro with satellite dish and installation included. Three weeks later we are still chasing the dish and installation. 15+ phone calls to Makro who either give incorrect installation contact details or assure they'll sort it out. If you phone DSTV they tell you to phone a registered installer in your area. You phone the registered installer and they tell you to phone Makro as they have their nominated installer and so the circle continues. The voucher that everyone is looking for is not in the box. The sticker on the box has no reference number only an OR scan for registered installers, who do not return calls. After sales service does not exist with Makro!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the relevant department manager in our Alberton branch for urgent assistance and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the relevant department manager in our Alberton branch for urgent assistance and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team