LB
LIORA B

1 reviews | Active since Feb 2017

24 Feb 2017, 15:17

NO AFTER-SALES SERVICE

<p>Makro offered to take care of the repair of my out-of-warranty printer/scanner. I handed in the faulty machine and paid R300 upfront. Another R2,000.00 and five weeks later, I got my machine back. The feeder was still faulty! After much correspondence, Makro offered to collect the machine, have it looked at again, and return it to me within 2 weeks. Nobody has collected the machine. Aubrey Hadebe with whom I have been dealing is not answering his phone, not did he respond to my last email. </p>

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Replies (2)
Makro
Makro's reply24 Feb 2017, 15:41
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply15 Mar 2017, 11:17
Official

Good day

Thank you for your enquiry and apologies for the late response. I understand that Aubrey the Woodmead customer service manager has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya