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Raymond S

1 reviews | Active since Jul 2016

24 Feb 2019, 12:20

No after Sales service

Purchased a GoXtreme Pioneer from Makro Centurion , great service from the branch, but needed help to trace spare batteries and logged on request on the Makro Help desk via the web site , this was in Jan 2018 and to date not one person from Makro ( head office or the branch ) has contacted me . I even asked that they put in in touch with the supplier , Nothing to date. After sales service is just not to be expected from them.

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Replies (2)
Makro
Makro's reply24 Feb 2019, 13:20
Official
Good day Raymond

Thank you for your feedback.
 
I'm sorry to hear about the service you've received from us, however I will be more than happy to assist you in bettering our services going forward. We wouldn't want you to shop elsewhere as a result of this, I'm sure we can put in corrective measures to ensure that this doesn't happen again.

I have forwarded your feedback to the store and I will revert back to you as soon as I receive feedback.

Regards
Otsiele Boikanyo
 
Makro
Makro's reply28 Feb 2019, 12:16
Official
Good day Raymond 

Thank you for taking my call.

I hope my information was helpful.

Kind regards
Otsiele Boikanyo