No after sales from Makro

Bought a Samsung toploader washing machine at Makro but it's giving problems now. <br> Doesn't want to continue to next cycle, sometimes it works, sometimes it doesn't. <br> Wastes a lot of water! Twice now that I've been to Makro for them to sort it out as it's still under warranty. <br> Lady at returns promised someone will phone me 3 weeks ago...nothing. <br> Went back again the past weekend - same thing. Lady promised they will phone.<br> No one phoned. I phoned Makro now to try and find out what is happening and even sales person is rude.<br> Is this the after sales you get after buying at Makro???<br> Shocking! <br>