No after sale service No refund received

Online order #MAK*** I ordered bar chairs for the value of R6900. It was delivered faulty on the 20th of January 2025. Chairs were collected by Makro weeks ago yet I am not being refunded. The call center department can not assist me. I phone in everyday without receiving any assistance. This is my 2nd complaint - your previous reply stated that you have flagged this order and will attend to it yet nothing happened. How can a big company like Makro provide this type of service? I need my money back immediately.