No after-sale service

Ordered a Tv from Makro online on 21 March 2022. After 3 weeks of delays and empty promises, I decided to cancel the order. I requested a refund on 14 April 2022 and and are still waiting for a process that should take 3-5days. I have contacted the call center on numerous occasions as well as Makro Bloemfontein, where the sale was processed. Anyone can make a mistake, but their incompetence in sorting out customer complaints is shocking.