No after care service

In July I bought a new washing machine. 3 months later the washing machine buttons are faulty and my washing isnt working. I called on Saturday to report it and was told to email them and they would come on Monday. Monday came and they contacted me but wouldnt come that day. They came on Wed without calling first, luckily I had someone there. They had to order parts and told me it would be sorted out in a day or two. I called this morning and call centre lady told me the technician was waiting for a part and would call me, hopefully to sort out today. They arrived this morning without calling first so I didnt have anyone there. Now its my problem and i must wait til monday. The call centre says they told me they had the part and were coming this morning. Why would i agree to that if i didnt even know they were coming????? I have been available since 1 but now they too busy and cant come back today. Between all the made up stories, i am now still without a working washing machine which is bull**** since its 3 months old and should be working! this is not the first problem i have had with makro and i will never support them again. they messed me around with original delivery in july and now this! get your act together.