No accountability

I bought a case Bavaria Non- alcoholic beer from Makro Vaal. The case comes in what is supposed to be a strong plastic wrapping. This is the case. On transferring the case to my car the plastic started to rear. I managed to rescue the case. On the second attempt however, I wasn't so lucky the case of beers went tumbling to the ground. It's not my fault that Makro sell inferior goods/or goods in inferior packaging. Now I'm R359.00 out of pocket. And the manager of the liquor store was nonchalant about it.